Last Updated: 08.10.2024

Welcome to C-Sol Roastery. These terms and conditions ("Terms") govern your use of our website, https://www.csolroastery.com/ (the "Site"), and any purchases you make from our online shop. By accessing our Site or purchasing any products, you agree to comply with and be bound by the following Terms. Please read them carefully.

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1. General Information

Company Name: HolyHohli GmbH
Address: Leopold-Werndl-Straße 48/8, 4400 Steyr, Austria
VAT Number: ATU62408825
Managing Director: [First Name Last Name]
Contact:
Phone: [Phone Number]
Email: office@csolroastery.com

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2. Orders and Purchases

2.1. Product Information

We strive to ensure that the information on our products, including descriptions, prices, and images, is accurate and up to date. However, we cannot guarantee the accuracy of all details. Minor variations in color or packaging may occur.

2.2. Order Process

By placing an order on our Site, you make an offer to purchase the products listed in your order. We reserve the right to accept or decline your offer for any reason, including but not limited to product availability or errors in product or pricing information.

You will receive an order confirmation via email once your order is placed. Please note that this confirmation does not signify acceptance of your order.

2.3. Payment

Payments must be made in full before shipment. We accept the following payment methods:

• Credit/Debit Card (Visa, MasterCard, etc.)

• PayPal

• Other payment methods available at checkout

Prices are listed in [Currency] and include applicable taxes unless stated otherwise.

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3. Shipping and Delivery

3.1. Shipping

We offer shipping to various countries. Shipping costs are calculated during the checkout process based on your location and the selected shipping method. Estimated delivery times are provided for your reference, but we cannot guarantee specific delivery dates.

3.2. Delivery

We aim to deliver products within the estimated timeframes, but delays may occur due to unforeseen circumstances. We are not responsible for any delays caused by shipping carriers.

3.3. Risk of Loss

Once the product is handed over to the shipping carrier, the risk of loss or damage transfers to you. We recommend that you inspect your order upon delivery and notify us of any issues immediately.

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4. Returns and Cancellations

4.1. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to cancel your order within 14 days of receiving the products without providing a reason. To exercise this right, please contact us at office@csolroastery.com.

4.2. Returns

To return a product, it must be in its original, unused condition, and you must notify us within 14 days of delivery. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

4.3. Refunds

Once we receive and inspect the returned item, we will process a refund within 14 days. Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

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5. Limitation of Liability

We are not liable for any indirect, special, or consequential damages arising out of or in connection with your use of the Site or products purchased. Our total liability to you for any damages shall not exceed the amount paid by you for the product(s).

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6. Intellectual Property

All content on this Site, including text, images, logos, and product descriptions, is the property of HolyHohli GmbH or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from the Site without prior written permission from us.

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7. Data Privacy

We are committed to protecting your personal data. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

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8. Cookies

Our Site uses cookies to enhance your browsing experience. By continuing to use our Site, you consent to the use of cookies as described in our Cookie Policy.

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9. Governing Law

These Terms are governed by the laws of Austria, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved in the courts of Steyr, Austria.

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10. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and the date of the latest revision will be updated at the top of this document. We encourage you to review these Terms periodically.

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11. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

• Email: office@csolroastery.com

• Phone: [Phone Number]